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docs: write the pages in neutral third person

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The docs pages carried 36 attributed opinions — "Matt's own answer",
"his position is", quoted replies from the author. A page is a
technical document about a skill, so the substance of each finding
stays and the attribution goes: "the fix is a direct instruction: …",
"the split comes down to session count".

Quotes from *users* stay, anonymous as they already were — those are
evidence about the skill in the wild rather than the author's view.

Records the rule in .agents/writing-docs.md so new pages don't
reintroduce it.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
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Matt Pocock
2026-08-05 16:56:48 +01:00
co-authored by Claude Opus 5
parent 0986ebaf5d
commit 86b07d15da
18 changed files with 45 additions and 43 deletions
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docs/engineering/triage.md
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@@ -2,7 +2,7 @@
`triage` works through the issues on your project's tracker, moving each one through a small state machine of **triage roles** — a category role and a state role — and leaving behind either an agent-ready brief, a specific question for the reporter, or a closed issue with a recorded reason.
It is only for issues **you didn't create**. Raw bug reports, incoming feature requests, an external pull request that arrived unannounced — work that landed in the tracker from outside, in whatever shape the reporter left it. [Tickets](https://www.aihero.dev/ai-coding-dictionary/ticket) that [to-tickets](https://aihero.dev/skills-to-tickets) produced are already agent-ready by construction, and running `triage` over them is wasted work at best. Matt's own wording, when a user asked why their generated issues weren't being picked up: "/triage is only for incoming issues, not for issues you have created."
It is only for issues **you didn't create**. Raw bug reports, incoming feature requests, an external pull request that arrived unannounced — work that landed in the tracker from outside, in whatever shape the reporter left it. [Tickets](https://www.aihero.dev/ai-coding-dictionary/ticket) that [to-tickets](https://aihero.dev/skills-to-tickets) produced are already agent-ready by construction, and running `triage` over them is wasted work at best. The rule is flat: `/triage` is only for incoming issues, not for issues you created yourself.
The second thing that separates it from labelling by hand: it recommends and waits. It tells you its category and state call with reasoning, plus what it found in the codebase, and applies nothing until you direct it.
@@ -68,7 +68,7 @@ Discovery surfaces only *external* PRs, because a collaborator's in-flight branc
No. They are already agent-ready — `to-tickets` applies the `ready-for-agent` label as it publishes, precisely so an AFK runner picks them up without another pass. The user who hit this had run the spec flow, seen `needs-triage` on the output, and found their AFK runner ignoring everything. `triage` is the on-ramp for work that arrives from outside; the spec flow is the lane for work you originate. They meet at `ready-for-agent`, not before.
**Is `triage` still relevant now that there's a `to-spec` → `to-tickets` → `implement` flow?**
Only if you have inbound work. `triage` predates that spine and does a different job: it is the lane for reports other people filed. If everything in your tracker came out of your own planning, you will rarely open it. If you maintain anything public, or your team files bugs at you, it is the front door. Matt's own use is open-source repos taking issues from external contributors.
Only if you have inbound work. `triage` predates that spine and does a different job: it is the lane for reports other people filed. If everything in your tracker came out of your own planning, you will rarely open it. If you maintain anything public, or your team files bugs at you, it is the front door. The main use is open-source repos taking issues from external contributors.
**The agent tried to apply `ready-for-agent` and `gh` said the label doesn't exist.**
Known open bug ([#616](https://github.com/mattpocock/skills/issues/616)). `setup-matt-pocock-skills` writes the label vocabulary into `docs/agents/triage-labels.md`, but does not create the labels in your tracker. Create the five state labels and two category labels yourself, once, with `gh label create` or the tracker's UI, and it stops. There is a community fix branch linked from the issue that hasn't been merged.